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Administration Manual
Casework Practice Manual
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Casework Practice Manual
Chapter 01: Casework Practice Directions
Departmental Legislation
Departmental Frameworks
The Department’s Child Protection Framework – The Signs of Safety Assessment and Planning Framework
Case Management
Case Transfers
Requests for Co-Work or Services
Case Allocation
Case Planning
Case Discussion
Notification of Death, Serious Injury or Critical Incident
Notification of a Child Death by the State Coroner and Exchange of Information
Allegations of Abuse in Care
Case Alerts
Mutual Information Exchange and Working with Agencies
Reciprocal Memoranda of Understanding (MOU)
Information Sharing between Commonwealth Agencies and the Department
Requests from the Public Trustee
Engaging with Private Practitioners for treatment/therapeutic services
Specialist Positions in District Offices
Specialist Positions in Head Office
Chapter 02: Accountability, Governance and Complaints Management
Public Sector Responsibilities and Standards of Conduct
Record Checks and the Working with Children Card
Supervision
Workload Management
Recording Obligations
Freedom of Information and Legal Requests for Information related to Casework Practice
Client Requests for Access to Records
Complaints Management
Complaints Handling and Resolution Module (CHARM)
Chapter 03: Duty and Intake
Duty and Intake
Record of Child Information
Receiving Mandatory Reports of Child Sexual Abuse
Chapter 04: Family Support - Assessing and Responding to Child and Family Needs
Family Support
Referring to ParentSupport
Restorative Parenting Contracts
Parental Support and Responsibility Act 2008
Referring to Best Beginnings
Strong Families
Referring to or from the Family Relationship Advice Line or the Family Relationship Centres
Working with the Family Court in the context of child protection matters
Homelessness Assistance
Tenant Support Program
Working with Families Experiencing Family and Domestic Violence
Family and Domestic Violence Co-located Model
Working with Families with Alcohol and Other Drug Issues
Urinalysis Testing
Parent and Adolescent Conflict
Homeless Young People
Young Offender Issues
Sexually Active Young People
Working with Clients who are Infected with Blood Borne Diseases
Chapter 05: Assessment of a Concern for a Child
Assessment of a Concern for a Child
Chapter 06: Child Protection Investigation
Planning an Investigation
Conducting a Child Protection Investigation in a District
Decisions and Outcomes
Assessing and Classifying a Person Responsible (PR) or Person Assessed as Causing Significant Harm (ASH)
Disclosure of Information Regarding a Person Responsible or Person Assessed as Causing Significant Harm (Person Of Concern) to a Child
Completing an Investigation and Closure of an Incomplete Investigation
Legal Processes
Chapter 07: Children in the CEO's Care - Legislated Arrangements and Standards
Provisional Protection and Care
Protection Orders (Time-Limited and Until 18)
Negotiated Placement Agreements (NPA)
Placement Services under S.32(1)(a)
Interstate Transfer of Orders (including New Zealand)
Interstate and New Zealand Liaison – Requests for Case Support or Transfer
Transition Between Orders
Charter of Rights for Children and Young People in the CEO’s Care
Review of Case Planning Decisions and Grievances
Chapter 08: Placements and Care Responsibilities for Children in the CEO's Care
Departmental Child Placement Principle
Child Development File
Placement of Children with Relatives
Placement of Siblings
Unaccompanied Humanitarian Minors
Reunification
Insurance for Departmental and Non-Government Placement Agency Registered Foster Carers
Supporting Foster Carers
Children in the Care of the CEO Who Have Been or Are At Risk of Being Abducted or Removed from the Care of the CEO without Permission
Carers Denying Access to a Child in the CEO’s Care and, or Failing to Return a Child in the CEO’s Care to the CEO
Children in the CEO’s Care Who Are Living with Parents
Children in the Care of the CEO and Living in Self Selected Arrangements
Overnight Stays and Other Activities for Children in the CEO’s Care
When Children Abscond or are Missing
Managing the Legal Rights of Children in the Care of the CEO and Persons Formerly in the Care of the CEO
Chapter 09: Placement for Children in the CEO's Care
Making a Placement Arrangement - CIF Referral
Emergency Placements with Carers
Respite Arrangements
Procedure for Initiating a Subsidy Payment
Case Management Costs – Basic Subsidy Provisions
Case Management Costs – Case Support Costs
Case Management Costs – Clothing Allowance
Case Management Costs – Special Purpose Subsidies: Major, Extraordinary and Capital Costs
Case Management Costs – Special Needs Loading
Case Management Costs – Funding for Placements other than Departmental General Foster Care
Placement of Children Considered a Risk to Others
Chapter 10: Foster Carer Assessment and Review – Includes Relative Carers
General Foster Carer Assessment (covering General and Respite Foster Carer Assessment and Recruitment)
General Foster Carer Assessment Panel and Approval Process
Relative and Significant Other Foster Carer Assessment, Panel and Approval Process
Employees of the Department Providing Foster Care to Children in the Care of the CEO
Family Day Care Providers as General, Relative or Significant Other Foster Carers
Foster Carer Review
Revocation of a Foster Carer’s Approval
Chapter 11: Planning for Children in Care
Care Plans
Review and, or Modification of a Care Plan
Provisional Care Plan
Funding Plan
Education Services
Education Placement
Education Planning
Behaviour and Suspension
Tuition
Boarding School and Residential Colleges
Quarterly Care Reports
Attendance of a Child at a Child Care Service
Adoption from Care of the CEO
Contact with Birth Parents, Siblings, Family and Others
Leaving the CEO's Care
Chapter 12: Consents and Approvals for Children in Care
Approvals and Administrative Procedures (Overview)
Operative Procedures and Anaesthetic Consent
Apprenticeship Indenture
Interstate and Overseas Travel – Including Issuing a Passport
Joining the Armed Forces
Consent to Marriage
Medical or Dental Treatment – Including Immunisations
Obtaining a Birth Certificate
Obtaining a Medicare Card and Health Care Card
Sterilisation of Minors with an Intellectual Disability
Termination of Pregnancy
Termination of Life Support
Change of Name by Registration
Chapter 13: Children on Orders, not in the CEO's Care
Protection Order (Supervision)
Protection Order (Enduring Parental Responsibility)