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Casework Practice Manual
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Collapse Chapter 01: Overview of Case Practice, Management and AdministrationChapter 01: Overview of Case Practice, Management and Administration
1.1 Departmental Legislation and Frameworks
1.2 Signs of Safety - Child Protection Practice Framework
1.3 Case Allocations, Management, Transfer, Requests for Co-Working or Services and Case Closure
1.4 Notification of Death, Serious Injury or Critical Incident
1.5 Notification of a Child Death by the State Coroner and Exchange of Information
1.6 Case Alerts
1.7 Mutual Information Exchange and Working with Agencies
1.8 Reciprocal Memoranda of Understanding
1.9 Information Sharing Between Commonwealth Agencies and the Department
1.10 Engaging with Private Practitioners for Treatment/Therapeutic Services
1.11 Psychology Services
1.12 Requesting Changes to the Casework Practice Manual
1.13 Language Services - Booking and Payment
Collapse Chapter 02: Accountability, Governance and Complaints ManagementChapter 02: Accountability, Governance and Complaints Management
2.1 Public Sector Responsibilities and Standards of Conduct
2.2 Record Checks and the Working with Check
2.3 Working with Children Card - Application and Renewal Requirements for Carers
2.4 Supervision in Case Practice/Service Delivery
2.5 Workload Management
2.6 Freedom of Information and Legal Requests for Information Related to Casework Practice
2.7 Client Requests: Access to Records and Electronic Recording
2.8 Complaints Management
2.9 Complaints Handling and Resolution Module (CHARM)
2.10 Recording Obligations
Collapse Chapter 03: Family Support: Assessing and Responding to Child and Family NeedsChapter 03: Family Support: Assessing and Responding to Child and Family Needs
3.1 Family Support
3.2 Safe Infant Sleeping
3.3 Bereavement Assistance
3.4 Child and/or Parents With Disability
3.5 Homelessness Assistance Including the Disruptive Behaviour Management Strategy
3.6 Homeless Young People
3.7 Parent and Adolescent Conflict
3.8 Sexually Active Young People
3.9 Young Offenders – Including Children in the CEO’s Care
3.10 Strong Families
Collapse Chapter 04: Assessing and Responding to Child Protection ConcernsChapter 04: Assessing and Responding to Child Protection Concerns
4.1 Assessment and Investigation Processes
4.2 Neglect
4.3 Physical Abuse
4.4 Child Sexual Abuse
4.5 Mandatory Reports of Child Sexual Abuse
4.6 Sexually Transmitted Infection Notifications
4.7 Working with the Family Court in the Context of Child Protection Matters
4.8 Disclosure of Information Regarding a Person Responsible or Person Assessed as Causing Significant Harm to a Child
4.9 Assessing and Classifying a Person Responsible (PR) or Person Assessed as Causing Significant Harm (ASH)
4.10 Income Management for Child Protection
4.11 Establishment Payment to Informal Relative Carers
4.12 Integrated Parenting Capacity Assessments
4.13 Intervention Action
4.14 Employment of Children
Collapse Chapter 05: Family and Domestic ViolenceChapter 05: Family and Domestic Violence
5.1 Screening and Assessment
5.2 Safety Planning
5.3 Perpetrator Accountability
5.4 Referral and Collaborative Responses
5.5 Family and Domestic Violence Response Team
Collapse Chapter 06: Children in the CEO's Care - Legislated Arrangements and StandardsChapter 06: Children in the CEO's Care - Legislated Arrangements and Standards
6.1 Provisional Protection and Care
6.2 Protection Orders (Time-Limited and Until 18)
6.3 Negotiated Placement Agreements
6.4 Placement Services Under S32(1)(a)
6.5 Interstate and New Zealand Liaison
6.6 Transition Between Orders
6.7 Charter of Rights for Children and Young People in the CEO’s Care
6.8 Review of Certain Decisions about a Care Plan
6.9 Secure Care Arrangements
Collapse Chapter 07: Placements and Care Responsibilities for Children in the CEO's CareChapter 07: Placements and Care Responsibilities for Children in the CEO's Care
7.1 Child Placement Principle
7.2 Child History Folder and Child History File
7.3 Quarterly Care Review
7.4 Placement of Siblings
7.5 Unaccompanied Humanitarian Minors
7.6 Insurance for Foster Carers
7.7 Supporting Foster Carers
7.8 Children Who are at Risk of Being Abducted or Removed or are Missing
7.9 Persons Refusing Access to or Failing to Hand Over a Child in a Placement Arrangement
7.10 Living with Parents
7.11 Unendorsed Placements
7.12 Overnight Stays and Other Activities
7.14 Legal Rights of Children and Caseworker Responsibilities
7.15 Safety and Wellbeing Assessment - Safety and Wellbeing Concerns Regarding Children in the Care of the CEO
7.16 Responding to Safety and Wellbeing Concerns for Children in the Care of the CEO Against Approved Foster Carers
7.17 Responding to Standard of Care Concerns Against Approved Foster Carers
7.18 Responding to Standard of Care Concerns and Safety and Wellbeing Concerns Against Department Employees
7.19 Identification of Children
7.20 Residential Care Services
Collapse Chapter 08: Placement for Children in the CEO's CareChapter 08: Placement for Children in the CEO's Care
8.1 Placement Referral - Child Information Form
8.2 Respite Arrangements
8.3 Procedure for Initiating a Subsidy Payment
8.4 Case Management Costs – Basic Subsidy Provisions
8.5 Case Management Costs – Case Support Costs
8.6 Case Management Costs – Clothing Allowance
8.7 Case Management Costs – Special Purpose Funding: Major, Extraordinary and Capital Costs
8.8 Case Management Costs – Special Needs Loading
8.9 Case Management Costs – Funding for Placements other than Approved Foster Care
8.10 Placement of Children Considered a Risk to Others
Collapse Chapter 09: Foster Carer Assessment and Review – Includes Relative CarersChapter 09: Foster Carer Assessment and Review – Includes Relative Carers
9.1 General Foster Carer Assessment
9.2 General Foster Care Assessment Panel and Approval Process
9.3 Placement with a Relative or Significant Other
9.4 Employees of the Department Providing Foster Care
9.5 Family Day Care Providers as Foster Carers
9.6 General Foster Carer Review Process
9.7 Revocation of a Foster Carer's Approval
Collapse Chapter 10: Planning for Children in CareChapter 10: Planning for Children in Care
10.1 Permanency Planning
10.2 Provisional Care Plans
10.3 Care Plans - Including Review or Modification
10.4 Viewpoint and Care Plans
10.5 Education
10.6 Health Care Planning
10.7 Quarterly Care Reports
10.8 Child Care Attendance
10.9 Carer Adoption
10.10 Leaving the CEO's Care
10.11 Obtaining a Motor Vehicle Learner's Permit and Driver's Licence
Collapse Chapter 11: Consents and Approvals for Children in CareChapter 11: Consents and Approvals for Children in Care
11.1 Interstate and Overseas Travel
11.2 Joining the Armed Forces
11.3 Consent to Marriage
11.4 Medical or Dental Treatment – Including Immunisations
11.5 Obtaining a Birth Certificate
11.6 Change of Name by Registration
11.7 Consent for Police Interviews for Children in the CEO's Care
11.8 Body Piercing, Tattooing and Branding
11.9 Sterilisation of a Child in Care with Intellectual Disability
11.10 Termination of Pregnancy
11.11 Termination of Life Support
11.12 Operative Procedures and Anaesthetic Consent
Collapse Chapter 12: Children on Orders, not in the CEO's CareChapter 12: Children on Orders, not in the CEO's Care
12.1 Protection Order (Supervision)
12.2 Protection Order (Special Guardianship)
Collapse Chapter 13: Responsible Parenting ServicesChapter 13: Responsible Parenting Services
13.1 Best Beginnings - Referral and Intake
13.2 Best Beginnings - Service Delivery and Closure
13.3 Parent Support - Referral and Intake
13.4 Parent Support - Service Delivery
13.5 Parent Support - Closure
Collapse Chapter 14: Mental Health and Alcohol and other Drug IssuesChapter 14: Mental Health and Alcohol and other Drug Issues
14.1 Mental Health Issues
14.2 Suicide and Self Harm
14.3 Alcohol and Other Drug Issues
14.4 Alcohol and Other Drug Issues - Drug Testing
14.5 Alcohol and Other Drug Issues - Application for a Liquor Restricted Premises Declaration