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Administration Manual
Casework Practice Manual
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Casework Practice Manual
Chapter 01: Overview of Case Practice, Management and Administration
1.1 Departmental Legislation
1.2 Departmental Frameworks
1.3 Signs of Safety - The Department's Child Protection Framework
1.4 Case Management
1.5 Case Transfers
1.6 Requests for Co-Work or Services
1.7 Case Allocation
1.8 Case Planning
1.9 Case Discussion
1.10 Notification of Death, Serious Injury or Critical Incident
1.11 Notification of a Child Death by the State Coroner and Exchange of Information
1.12 Case Alerts - Including Interstate Broadcast Alerts
1.13 Mutual Information Exchange and Working with Agencies
1.14 Reciprocal Memoranda of Understanding (MOU)
1.15 Information Sharing between Commonwealth Agencies and the Department
1.16 Requests from the Public Trustee
1.17 Engaging with Private Practitioners for treatment/therapeutic services
1.18 Specialist Positions in District Offices
1.19 Specialist Positions in Head Office
1.20 Requesting Changes to the Casework Practice Manual
1.21 Language Services
Chapter 02: Accountability, Governance and Complaints Management
2.1 Public Sector Responsibilities and Standards of Conduct
2.2 Record Checks and the Working with Children Card
2.3 Supervision in Case Practice
2.4 Workload Management
2.5 Freedom of Information and Legal Requests for Information related to Casework Practice
2.6 Client Requests for Access to Records
2.7 Complaints Management
2.8 Complaints Handling and Resolution Module (CHARM)
2.9 Recording Obligations
Chapter 03: Family Support: Assessing and Responding to Child and Family Needs
3.1 Alcohol and Other Drug Issues - Working with Families
3.2 Alcohol and Other Drug Issues - Urinalysis Testing
3.3 Alcohol and Other Drug Issues - Application for a Liquor Restricted Premises Declaration
3.4 Bereavement Assistance Program - Family Crisis Program
3.5 Family Crisis Program
3.6 Child and/or Parents with a Disability
3.7 Family Relationship Advice Line or the Family Relationship Centres Referrals
3.8 Family Support
3.9 Family Support - Establishment Payment to Informal Relative Carers
3.10 Blood Borne Diseases - Working with clients who are infected
3.11 Homelessness Assistance
3.12 Homeless Young People
3.13 Mental Health and Suicidal Ideation
3.14 Mental Health - Working with Families
3.15 Parent and Adolescent Conflict
3.16 Parental Support and Responsibility Act 2008
3.17 Parent Support Referrals
3.18 Psychology Services
3.20 Sexually Active Young People
3.21 Strong Families
3.22 Young Offenders – including children in the CEO’s care
3.23 Co-sleeping
3.24 Responsible Parenting Agreements
Chapter 04: Duty Interactions and Initial Inquiries
4.1 Duty Interactions and Initial Inquiries
4.2 Family and Domestic Violence Intake Considerations
4.3 Family and Domestic Violence Co-located Model
4.4 Receiving Mandatory Reports of Child Sexual Abuse
4.5 Families and the Family Court - Working with the Family Court in the context of child protection matters
4.6 Record of Child Information
4.7 Assessing and responding to Sexually Transmitted Infection (STI) Notifications
Chapter 05: Safety and Wellbeing Framework
5.1 Safety and Wellbeing Assessment
5.2 Assessing and Classifying a Person Responsible (PR) or Person Assessed as Causing Significant Harm (ASH)
5.3 Disclosure of Information Regarding a Person Responsible or Person Assessed as Causing Significant Harm to a Child
5.4 Intervention Actions
5.5 Female Genital Mutilation
Chapter 06: Children in the CEO's Care - Legislated Arrangements and Standards
6.1 Provisional Protection and Care
6.2 Protection Orders (Time-Limited and Until 18)
6.3 Negotiated Placement Agreements (NPA)
6.4 Placement Services under S32(1)(a)
6.5 Interstate Transfer of Orders (including New Zealand)
6.6 Interstate and New Zealand Liaison – Requests for Case Support or Transfer
6.7 Transition Between Orders
6.8 Charter of Rights for Children and Young People in the CEO’s Care
6.9 Review of Care Planning Decisions of a Care Plan
6.10 Secure Care Arrangements
Chapter 07: Placements and Care Responsibilities for Children in the CEO's Care
7.1 Departmental Child Placement Principle
7.2 The Child History Folder and Child History File
7.3 Placement of Children with Relatives
7.4 Placement of Siblings
7.5 Unaccompanied Humanitarian Minors
7.6 Insurance for Departmental and Voluntary Non-Government Placement Agency Foster Carers
7.7 Supporting Foster Carers
7.8 Children in the Care of the CEO Who Have Been or Are At Risk of Being Abducted or Removed from the Care of the CEO without Permission
7.9 Carers, Parents or any other Persons Refusing Access and, or Failing to Return a Child in the CEO’s Care to the CEO
7.10 Children in the CEO’s Care Who Are Living with Parents
7.11 Children in the Care of the CEO and Living in Self Selected Arrangements
7.12 Overnight Stays and Other Activities for Children in Care
7.13 When Children Abscond or are Missing
7.14 Managing the Legal Rights of Children in the Care of the CEO and Persons Formerly in the Care of the CEO
7.15 Safety and Wellbeing Assessment - Allegations of Abuse of Children in the Care of the CEO
7.16 Responding to Abuse in Care Allegations against Approved Foster Carers
7.17 Responding to Standard of Care Concerns against Approved Foster Carers
7.18 Responding to Standard of Care Concerns and Abuse in Care Allegations against Departmental Employees
7.19 Identification of Children in Care of the CEO
Chapter 08: Placement for Children in the CEO's Care
8.1 Making a Placement Arrangement - CIF Referral
8.2 Respite Arrangements
8.3 Procedure for Initiating a Subsidy Payment
8.4 Case Management Costs – Basic Subsidy Provisions
8.5 Case Management Costs – Case Support Costs
8.6 Case Management Costs – Clothing Allowance
8.7 Case Management Costs – Special Purpose Subsidies: Major, Extraordinary and Capital Costs
8.8 Case Management Costs – Special Needs Loading
8.9 Case Management Costs – Funding for Placements other than Departmental Foster Care
8.10 Placement of Children Considered a Risk to Others
Chapter 09: Foster Carer Assessment and Review – Includes Relative Carers
9.1 General Foster Carer Assessment (covering General and Respite Foster Carer Assessment and Recruitment)
9.2 General Foster Carer Assessment Panel and Approval Process
9.3 Assessment Process for Emergency Placements with Relative or Significant Other Carers
9.4 Employees of the Department Providing Foster Care to Children in the Care of the CEO
9.5 Family Day Care Providers as General, Relative or Significant Other Foster Carers
9.6 Foster Carer Review
9.7 Relative and Significant Other Foster Carer Assessment, Panel and Approval Process
9.8 Revocation of a Foster Carer's Approval
Chapter 10: Planning for Children in Care
10.1 Permanency Planning
10.2 Provisional Care Plans
10.3 Care Plans - including Review or Modification
10.4 Viewpoint and Care Plans - helping children in care to have their say
10.5 Contact with Birth Parents, Siblings, Family and Others
10.6 Reunification
10.7 Applying for Funding Through the Case Plan
10.8 Education Services
10.9 Education Placement
10.10 Education Planning
10.11 Behaviour and Suspension
10.12 Tuition
10.13 Health Care Planning for Children in Care
10.14 Quarterly Care Reports
10.15 Attendance of a Child at a Child Care Service
10.16 Carer Adoption of a Child in the CEO's Care
10.17 Leaving the CEO's Care
10.18 Obtaining a Medicare Card and Health Care Card
10.19 Obtaining a Motor Vehicle Learner's Permit and Driver's Licence
10.20 Gift Giving
Chapter 11: Consents and Approvals for Children in Care
11.1 Approvals and Administrative Procedures (Overview)
11.2 Operative Procedures and Anaesthetic Consent
11.3 Apprenticeship Indenture
11.4 Interstate and Overseas Travel – Including Issuing a Passport
11.5 Joining the Armed Forces
11.6 Consent to Marriage
11.7 Medical or Dental Treatment – Including Immunisations
11.8 Obtaining a Birth Certificate
11.9 Sterilisation of Minors with an Intellectual Disability
11.10 Termination of Pregnancy
11.11 Termination of Life Support
11.12 Change of Name by Registration
Chapter 12: Children on Orders, not in the CEO's Care
12.1 Protection Order (Supervision)
12.2 Protection Order (Special Guardianship)
Chapter 13: Responsible Parenting Services
13.1 Best Beginnings - Referral and Intake
13.01 Best Beginnings - Referral and Intake
13.2 Best Beginnings - Service Delivery
13.3 Best Beginnings - Closure
