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Administration Manual
Casework Practice Manual
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Casework Practice Manual
Chapter 01: Overview of Case Practice, Management and Administration
Departmental Legislation
Departmental Frameworks
The Department’s Child Protection Framework – The Signs of Safety Assessment and Planning Framework
Case Management
Case Transfers
Requests for Co-Work or Services
Case Allocation
Case Planning
Case Discussion
Notification of Death, Serious Injury or Critical Incident
Notification of a Child Death by the State Coroner and Exchange of Information
Allegations of Abuse in Care
Case Alerts - Including Interstate Broadcast Alerts
Mutual Information Exchange and Working with Agencies
Reciprocal Memoranda of Understanding (MOU)
Information Sharing between Commonwealth Agencies and the Department
Requests from the Public Trustee
Engaging with Private Practitioners for treatment/therapeutic services
Specialist Positions in District Offices
Specialist Positions in Head Office
Chapter 02: Accountability, Governance and Complaints Management
Public Sector Responsibilities and Standards of Conduct
Record Checks and the Working with Children Card
Supervision
Workload Management
Recording Obligations
Freedom of Information and Legal Requests for Information related to Casework Practice
Client Requests for Access to Records
Complaints Management
Complaints Handling and Resolution Module (CHARM)
Chapter 03: Family Support: Assessing and Responding to Child and Family Needs
Alcohol and Other Drug Issues - Working with Families
Alcohol and Other Drug Issues - Urinalysis Testing
Best Beginnings Referral
Blood Borne Diseases - Working with clients who are infected
Families and the Family Court - Working with the Family Court in the context of child protection matters
Family and Domestic Violence Co-located Model
Family and Domestic Violence - Working with Families
Family Relationship Advice Line or the Family Relationship Centres Referrals
Family Support
Homelessness Assistance
Homeless Young People
Mental Health and Suicidal Ideation
Mental Health - Working with Families
Parent and Adolescent Conflict
Parental Support and Responsibility Act 2008
ParentSupport Referrals
Restorative Parenting Contracts
Sexually Active Young People
Strong Families
Tenant Support Program
Young Offender Issues
Chapter 04: Duty Interactions and Initial Inquiries (Intake)
Duty Interactions and Initial Inquiries (Intake)
Record of Child Information
Receiving Mandatory Reports of Child Sexual Abuse
Chapter 05: Safety and Wellbeing Framework
Safety and Wellbeing Assessment
Assessing and Classifying a Person Responsible (PR) or Person Assessed as Causing Significant Harm (ASH)
Disclosure of Information Regarding a Person Responsible or Person Assessed as Causing Significant Harm to a Child
Child Protection Investigation
Intervention Actions
Chapter 06: Children in the CEO's Care - Legislated Arrangements and Standards
Provisional Protection and Care
Protection Orders (Time-Limited and Until 18)
Negotiated Placement Agreements (NPA)
Placement Services under S.32(1)(a)
Interstate Transfer of Orders (including New Zealand)
Interstate and New Zealand Liaison – Requests for Case Support or Transfer
Transition Between Orders
Charter of Rights for Children and Young People in the CEO’s Care
Review of Case Planning Decisions and Grievances
Chapter 07: Placements and Care Responsibilities for Children in the CEO's Care
Departmental Child Placement Principle
The Child History Folder and Child Development File
Placement of Children with Relatives
Placement of Siblings
Unaccompanied Humanitarian Minors
Insurance for Departmental and Non-Government Placement Agency Registered Foster Carers
Supporting Foster Carers
Children in the Care of the CEO Who Have Been or Are At Risk of Being Abducted or Removed from the Care of the CEO without Permission
Carers Denying Access to a Child in the CEO’s Care and, or Failing to Return a Child in the CEO’s Care to the CEO
Children in the CEO’s Care Who Are Living with Parents
Children in the Care of the CEO and Living in Self Selected Arrangements
Overnight Stays and Other Activities for Children in the CEO’s Care
When Children Abscond or are Missing
Managing the Legal Rights of Children in the Care of the CEO and Persons Formerly in the Care of the CEO
Chapter 08: Placement for Children in the CEO's Care
Making a Placement Arrangement - CIF Referral
Emergency Placements with Carers
Respite Arrangements
Procedure for Initiating a Subsidy Payment
Case Management Costs – Basic Subsidy Provisions
Case Management Costs – Case Support Costs
Case Management Costs – Clothing Allowance
Case Management Costs – Special Purpose Subsidies: Major, Extraordinary and Capital Costs
Case Management Costs – Special Needs Loading
Case Management Costs – Funding for Placements other than Departmental General Foster Care
Placement of Children Considered a Risk to Others
Chapter 09: Foster Carer Assessment and Review – Includes Relative Carers
General Foster Carer Assessment (covering General and Respite Foster Carer Assessment and Recruitment)
General Foster Carer Assessment Panel and Approval Process
Relative and Significant Other Foster Carer Assessment, Panel and Approval Process
Employees of the Department Providing Foster Care to Children in the Care of the CEO
Family Day Care Providers as General, Relative or Significant Other Foster Carers
Foster Carer Review
Revocation of a Foster Carer’s Approval
Chapter 10: Planning for Children in Care
Care Plans
Review and, or Modification of a Care Plan
Provisional Care Plan
Applying for Funding Through the Case Plan
Education Services
Education Placement
Education Planning
Behaviour and Suspension
Tuition
Boarding School and Residential Colleges
Quarterly Care Reports
Attendance of a Child at a Child Care Service
Adoption from Care of the CEO
Reunification
Contact with Birth Parents, Siblings, Family and Others
Leaving the CEO's Care
Obtaining a Medicare Card and Health Care Card
Chapter 11: Consents and Approvals for Children in Care
Approvals and Administrative Procedures (Overview)
Operative Procedures and Anaesthetic Consent
Apprenticeship Indenture
Interstate and Overseas Travel – Including Issuing a Passport
Joining the Armed Forces
Consent to Marriage
Medical or Dental Treatment – Including Immunisations
Obtaining a Birth Certificate
Sterilisation of Minors with an Intellectual Disability
Termination of Pregnancy
Termination of Life Support
Change of Name by Registration
Chapter 12: Children on Orders, not in the CEO's Care
Protection Order (Supervision)
Protection Order (Enduring Parental Responsibility)
