To provide information to child protection workers about the use of the Quarterly Care Review (OCR) in Assist for children in the care of the Chief Executive Officer (CEO) of the Department of Communities (Communities).
The QCR is used to record known information about children in the CEO’s care. The QCR stores information recorded by child protection workers about a child’s safety and care needs, including a link to important documents in Objective, such as the safety plan or health assessment reports. This allows relevant staff to have easy access to important information when required (for example, Crisis Care Unit staff can access information after hours).
The QCR stores information across the following nine dimensions of child wellbeing:
Each of these dimensions has prompts for what information should be recorded to assist in meeting the particular and special needs of the child. It is important that child protection workers complete as much detail as possible in the QCR. This supports best practice for all children.
If there is any person with restricted contact to the child, child protection workers must record a Case Alert in Assist including the details. For details about recording an alert, refer to Chapter 4.2: Case alerts.
The QCR is a dynamic document, and information can be added and amended until approved (by the team leader or district director). The QCR should be updated regularly with information gathered from discussions with the child, their carer, parents or other stakeholders (for example, a health professional, teacher, Aboriginal practice leader etc.).
The child’s Aboriginal or culturally and linguistically diverse (CaLD) status must be entered in the Person Details (in Assist) before the QCR can be approved – i.e. the child’s status cannot be recorded as “unknown”.
Once the QCR is approved, information recorded in each dimension will auto populate (in an editable format) to the provisional care plan or care plan document, Child Information Form Referral, and forms part of the Culture and Identity Plan.
Only workers with access to Assist can read a child's QCR.
QCRs can increase child protection workers' understanding of the child’s circumstances, particularly in the absence of the child’s case manager and after hours. Child protecton workers can add to and update information in the QCR, but if they are not the child’s case manager, they must inform the case manager as soon as possible by email.
The QCR should be approved quarterly. Once approved, it will generate a Quarterly Care Report. It is possible to approve the QCR at other times as required. Child protection workers should check that the information recorded in the QCR is correct before requesting approval.
Refer to the Assist User Guide – Quarterly Care Review and report (in related resources) for guidance on how to navigate to the QCR and record information.
Information recorded in each dimension of the approved QCR populates into the child’s care plan (or provisional care plan) document.
To make sure that the information populated to the care plan (or provisional care plan) is correct, child protection workers should check the QCR and make any necessary amendments before having it approved, particularly before the development, review or modification of a care plan. However, information that auto populates to the care plan document is editable.
Once the child’s care plan (or provisional care plan) is approved, the decisions, steps and measures from each dimension populate into the relevant sections of the QCR, replacing any previous version. This information is not editable in the QCR and is used in the next review to progress towards the new care plan (or provisional care plan).
Child protection workers must consider the current and future cultural needs of all children in the CEO’s care and record the details in the ‘Identity and Culture’ dimension of the QCR. Some considerations include:
When recording information for an Aboriginal child, child protection workers should consult with an Aboriginal practice leader or other senior Aboriginal officer to discuss the child’s cultural needs.
When recording information for a child from a CaLD background, child protection workers should discuss the child’s cultural needs with the parents (in the first instance) and the broader family and community.
The last approved QCR also forms part of the Culture and Identity Plan, which is published for all children in the CEO's care when the child’s care plan or provisional care plan is approved. As the Culture and Identity Plan is a read only version of extracts from the approved care plan document and the approved QCR, it is recommended that appropriate endorsement of the QCR is sought before approval.