To provide child protection workers with guidance and resources to prevent language being a barrier to accessing Department of Communities' services for people who are unable to communicate in written or spoken English, including booking and payment of interpreting and translation services.
Prior to booking an interpreter, child protection workers should confirm the following information:
It may be preferable to engage an interpreter of the same gender and this should be considered.
The Western Australian Government has launched a Common Use Arrangement (CUA) for interpreting and translating services in the Perth metropolitan area. Child protection workers should familiarise themselves with buyers’ guide information which contains a list of agencies covered by this CUA on Page 6 in related resources).
Use of the CUA is preferred but not mandatory and other services can be used if required.
Child protection workers can familiarise themselves with how to use an interpreter by watching the Working with Interpreters DVD series (in related resources.)
A resource on managing interpreter issues in child protection practice is available in related resources. Feedback can be provided about a service via the performance review form contained in the CUA buyer’s guide.
Payment for interpreting services is made against the relevant district case support cost centre - category 42920. When clients with no known child protection concerns require interpreter services, the payment can be made without opening a case in Assist.
If a client has an open case in a district office and is also working with a Communities' program such as Best Beginnings, interpreter costs should be paid for by the unit holding case management responsibilities.
When a client is referred to a community sector agency for a program funded by Communities, the cost of interpreting can be covered by us. Specialist homelessness services have access to interpreting services at no cost through the ONCALL interpreter and translator service.
When a client is referred to a community sector agency for a program that is not funded by Communities, the cost of interpreting should fall on the relevant agency.
Where a community sector agency does not have funds available for interpreting, child protection workers should negotiate with the agency in respect to costs to ensure that the client receives the service.