To guide delegated staff in the use of CHARM to enable all details, actions, outcomes and correspondence regarding a complaint to be recorded.
A request is to be made by your District Director to the CMU administrator.
The CMU administrator will email instruction for completing the E learning Module via the Learning and Development Unit.
On successfully completing the E Learning Module the CMU administrator will contact you with your log on password.
CHARM can be accessed by Communities' intranet once you are a registered user with a log on password.
Support in using the CHARM system or help with queries or difficulties with recording information is available by contacting the CMU Administrator via email or telephone 9222 2662.
The support desk is part time; please leave a message with your contact details and a short description of the problem or the complaint number in the event that the administrator cannot receive a direct call.
Support may be in the form of: